I upgraded my contract in March this year and was given the wrong information by the lady that was assisting me Thelma I never received a router for I only receive data only but I haver been charged for it as well I have tried every month to ask that the

I upgraded my contract in March this year and was given the wrong information by the lady that was assisting me Thelma I never received a router for I only receive data only but I haver been charged for it as well I have tried every month to ask that they cancel my contract spoke to Desmond they always saying it has been cancelled but debit order always go through every month I want to be refunded for all the past nine months that they have been debiting me and cancel this contract I have been given ref no which is *** when I ask about it they say it does not exist and ref is ***