I thought public service was bad, you are worse!

<br> <br> I never thought such a big company could be so unprofessional. Firstly I was ******* into taking an open contract wen I specifically asked for a top up contract. The account went into arrears but I managed to settle everything. However it greatly ruined my credit record and now with a baby on the way, I need to buy a house. Fnb would consider giving me a loan provided in produce a letter from Mtn stating that my arrears were settled in full. Mtn has since been very deliberately useless on the issue. Their branch said they don't issue letters and I must call the customer service which has a waiting period of about 45minutes only to tell me that Mtn doesn't issue letters. They only emailed me a statement which did not even have a letterhead which was of course declined by the bank. Now I'm stuck and I am homeless. Thank you Mtn.