1 reviews | Active since Oct 2016
I think its time to cancel my 8 year contract - No response from Retentions
<p>I emailed retentions a week ago regarding an issue I have with upgrading, retentions got through to me and put me through to upgrading even AFTER I TOLD THEM I WILL CANCEL MY ACCOUNT IF RETENTIONS DOESNT HELP ME BECAUSE UPGRADING CANNOT HELP ME WITH THIS ISSUE.<br /><br />MTN then told me to call all sorts of departments only to STILL NOT BE ASSISTED.. You told me to call retentions and I did and you would think someone there would assist me but no, the call just cuts before I can speak to someone. I have since sent 2 more emails to retentions and still no feedback.<br /><br />I think its time to cancel my 8 year contract</p>
Good day Leya Tischhauser,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note, according to our records you have spoken to Palesa from retentions who will be assisting you.
We would like to assure you that we are actively working to improve our service levels.
Regards,Bronwyn
REQ:***
Good day Leya Tischhauser,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note, according to our records you have spoken to Palesa from retentions who will be assisting you.
We would like to assure you that we are actively working to improve our service levels.
Regards,Bronwyn
REQ:***