I still haven't received what is owed to me

Hello Lungimb,<br> <br> Thank you for your post,<br> <br> We apologise for the delayed response and for any inconvenience this may have caused.<br> <br> Please note that this has been sent to our banking department for the money to be refunded to your bank account.<br> <br> Thank you<br> Wenzile Masina<br> REQ:***<br> <br> After receiving the above communication. I still haven't received what MTN owes me. R922. 35 that was over paid when I closed the contract account. I haven't received any communication from the last time and my money is still not credited into my bank account. <br> <br> My last resort now is going to the ombudsman. Maybe then this matter will be taken seriously. When money is debited out of people's accounts, that is done promptly but it is difficult to credit it back.