1 reviews | Active since Jun 2014
I STILL HAVE NO WORDS
<p>I still have no words to describe my utter ****ING DISSAPOINTMENT IN MTN!!!!!!!!!!!!! EVERY ****ING TIME IT'S THE SAME ****ING ISSUE!!!!!!!!!!!!!!!!!!!!!!!!! HOW MANY ****ING TIMES DO I HAVE TO COMPLAIN BEFORE YOU ****ING ******S START USING THOSE OVERGROWN ATOMS YOU CALL BRAINS?????????????????????????????????????????????? HOW MANY TIMES DO I HAVE TO EXPLAIN TO YOU THAT MY DATA IS VANISHING??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????? WHY CAN'T YOU JUST GET OFF YOUR FAT LAZY ASSES AND HELP ME?????????????</p>
Good morning Mirus
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that you were charged on data connections as explained to you over the phone. Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic updates. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Please also be advised as per our telephonic conversation that I have escalated your query to our billing department for further investigation and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***
Good morning Mirus
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that you were charged on data connections as explained to you over the phone. Please note that besides internet usage your handset can also generate charges via upgrading of data applications and automatic updates. For a full data balance view, kindly dial *141*1#ok and select option 2 that will show you the different data bundle balance that you have on your account.
Please also be advised as per our telephonic conversation that I have escalated your query to our billing department for further investigation and to contact you directly with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Yahya
REQ:***