MS
Makhosazana S
1 reviews | Active since Jan 2014
11 Mar 2015, 12:19
I Still dont have my phone back - after 2 months
MTN<br> you'll be glad to know that im withought a phone for two months now, really?<br> first you ROB me of a broken phone that you claim was physically damaged<br> then wanted to charge me for photos that will potentially prove you statement of \physical damage"<br> I then never get any communication about the status of my phone - never mind the fact that the damn thing is on contract which im still paying for? so im basically paying for absolutely NOTHING.....<br> IMEI - ***<br> I really hope you sort this bull excuse for BAD service out.<br> """
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Replies (1)
MTN South Africa's replyOfficial
16 Mar 2015, 15:42Hello khosiMP,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that i have tried contacting you and your phone is on voicemail, please be advised that your handset has been sent to the store from our repaid center, the handset was sent on 2015-03-12.
Would you kindly visit the store with your Job Card and they will give you your fixed handset.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that i have tried contacting you and your phone is on voicemail, please be advised that your handset has been sent to the store from our repaid center, the handset was sent on 2015-03-12.
Would you kindly visit the store with your Job Card and they will give you your fixed handset.
Thank you.
Kagiso
REQ:***
MTN South Africa's reply16 Mar 2015, 15:42
Official
Hello khosiMP,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that i have tried contacting you and your phone is on voicemail, please be advised that your handset has been sent to the store from our repaid center, the handset was sent on 2015-03-12.
Would you kindly visit the store with your Job Card and they will give you your fixed handset.
Thank you.
Kagiso
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
Please be advised that i have tried contacting you and your phone is on voicemail, please be advised that your handset has been sent to the store from our repaid center, the handset was sent on 2015-03-12.
Would you kindly visit the store with your Job Card and they will give you your fixed handset.
Thank you.
Kagiso
REQ:***