JE
Jaco E
1 reviews | Active since Aug 2014
22 Oct 2015, 10:47
I still don't see my credit reflecting on my acc??
See MTN's last response - and I still don't see the credit????<br> <br> Hello Dis-Gruntled_,<br> <br> We are truly sorry for any inconvenience caused and for the delay with the matter being resolved.<br> <br> We've now perused your account and traced the subscription back to March 2014, the subscription is now cancelled and we done a recon on the account.<br> <br> The total amount we will be crediting to your account is R1338.17 including VAT. Please note the credit will reflect within 24/48 hours on the account.<br> <br> Regards<br> Tim<br> MTN Complaints Management Team: REQ:***
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Replies (1)MTN South Africa's replyOfficial
25 Oct 2015, 09:08Hello Dis-Gruntled_,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the relevant person for assistance.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the relevant person for assistance.
Warm Regards
Nompumelelo
REQ:***
MTN South Africa's reply25 Oct 2015, 09:08
Official
Hello Dis-Gruntled_,
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the relevant person for assistance.
Warm Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly note that the matter has been escalated to the relevant person for assistance.
Warm Regards
Nompumelelo
REQ:***
