I still don't have a phone/No delivery

Item: MTN South Africa
Rating: 2
Author: Sisanda D

i am so disappointed in MTN corporate call centre, i spoke to a lady on the 4th of Feb ordering a phone, to this day i haven't received it. when i phone them they say i must call the courier company because they gave it to them on the 19th. Why must this now be my problem? They've already changed my simcard to a contract sim. No CLI to top it off. I'm really annoyed by this MTN always manages to give me bad service. I don't know why i still bother with them

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Replies (1)

MTN South Africa's replyOfficial

29 Feb 2016, 10:22

Hello Sisanda2,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that we have escalated this matter to the Corporate Sales department for assistance.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***

MTN South Africa's reply29 Feb 2016, 10:22

Official