1 reviews | Active since Mar 2016
I still don't get feedback from MTN Direct
<br> Hi,<br> <br> Regarding the 2nd feedback from MTN below, I'm still waiting for a manager at MT Direct to phone me regarding my problem. To make this short, I app**** for a contract and I didn't received it at the advertising price. I don't have the phone and are paying the new wrong fee, THIS PROBLEM IS NOW EXISTING SINCE 5 FEB 2016, can MTN solve this now??? <br> <br> Regards, Hannes Pienaar<br> <br> Hello HP1000,<br> <br> Thank you for your post<br> <br> We apologize for the delayed response and for any inconvenience incurred.<br> <br> The matter has been escalated to the relevant functional unit for further assistance. <br> <br> We sincerely hope that the above is in order and that we are able to restore your faith in us.<br> <br> Kind Regards<br> Siphumezo<br> REQ:*** <br>
Thank you for your post.
Please accept our apologies for the inconvenience experienced and the lapse in service.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced and the lapse in service.
Kindly note that the matter has been referred to our MTN Direct Team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***