DC
David C
1 reviews | Active since Mar 2013
02 Jul 2015, 15:15
I simply cannot obtain anything from their Call Ce
What a useless bunch! I have been trying to confirm a refund that I am owed and despite numerous attempts to contact their Call Centre, I am left holding for so long that I just put the phone down.<br> I have tried to make contact with their management to no avail as they have no contact telephone number.<br> Their retail outlets are always crowded with queues out of the door - no doubt with similar problems to mine.<br> If I don't receive some satisfaction within the next week, I will seriously consider transferring to Cell C - I have been a customer of theirs since the inception of cell phones!<br> They are the antithesis of Customer Care!!!!!!
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Replies (1)
MTN South Africa's replyOfficial
16 Jul 2015, 13:04Hello DavidCrossley,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
As per our systems kindly be advised that only a credit of R 247.25 was due to you and this was passed on your MTN account on the 5th of May 2015.
This covered your May invoice in full and 25% of your June invoice.
Trust this clarifies any confusion which you may have had.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
As per our systems kindly be advised that only a credit of R 247.25 was due to you and this was passed on your MTN account on the 5th of May 2015.
This covered your May invoice in full and 25% of your June invoice.
Trust this clarifies any confusion which you may have had.
Kind regards
Letumile
REQ:***
MTN South Africa's reply16 Jul 2015, 13:04
Official
Hello DavidCrossley,
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
As per our systems kindly be advised that only a credit of R 247.25 was due to you and this was passed on your MTN account on the 5th of May 2015.
This covered your May invoice in full and 25% of your June invoice.
Trust this clarifies any confusion which you may have had.
Kind regards
Letumile
REQ:***
Thank you for taking time to raise your concerns with MTN.
Please accept our apologies for any inconvenience caused as result of the lapse in service.
As per our systems kindly be advised that only a credit of R 247.25 was due to you and this was passed on your MTN account on the 5th of May 2015.
This covered your May invoice in full and 25% of your June invoice.
Trust this clarifies any confusion which you may have had.
Kind regards
Letumile
REQ:***