I SIGNED UP FOR R230.00 A MONTH TOP UP. BUT DELIVERY WAS 2 SIM CARDS WAS TOLD 1 IS DATA BUT I DIDN'T APPLY FOR DATA

Greetings

I went on to the phonefinder website last year and app**** for a phone that cost me R230.00 when I submitted the call back request. One of the agents called me back and we agreed on the R230 a month deal and the phone was then delivered with 2 sim cards. I asked the delivery man what is happening and he advised that I should go to the closest MTN branch to sort this out. I took delivery of the phone and 2 sims then went to Protea gardens and they refused to assist saying I should have visited them to take out a contract. I then went to Maponya mall and they were more helpful than the guys at Protea gardens. They told me 1 is data and 1 is voice.

I was shocked to learn about the data sim because I never app**** for it. The guys at Maponya told me it will be very difficult to reverse this as they didn’t assist me. They however advised me that a recording of the sale would need to be retrieved in order to fully understand what happened. They gave me contact numbers which I eventually lost.

The first debit was something like R850 and I reversed it. **** mtn(excuse the French) I never signed up for data. Few months later they blacklisted the phone because of non-payment because I kept on reversing their debits. I never had a problem with the contract I signed but R230 a month was perfect for me.

If the 1st debit was R550 – R600 I wouldn’t mind paying it considering pro rata airtime and 2months subs as agreed upon for the voice package I bought.

The truth of the matter is I referred a colleague of mine and he sits next to me at work and his phone was also delivered with 2 sim cards which he never signed for. Meaning whoever calls from phonefinder is ripping people off and MTN has debt collectors calling me and threatening me over this stupid poor service. I don’t know much about laws but I know that it is ******* blacklist a phone because I did not ***** it. I agreed to pay R230.00 p/month and that’s it. I am still willing to pay but not for what I didn’t sign up for.

Please help

ID: ********** 347081