WW
Warren W

1 reviews | Active since Mar 2019

01 Mar 2019, 05:39

I should have stayed with Vodacom

After reading online about Rica taking ELEVEN days without resolution in a previous complaint I am not going to allow that to happen again to me!!!! I do not have time for this. I took out an mtn business contract yesterday and was told they would activate it in store. They were unable to do so and my RICA was left pending. I was told that I should reset my phone every hour and it would be registered sometime yesterday afternoon. I called the store before they closed and was assured that it would be done before midnight. It's the next morning and I am still waiting. I will not go through what your previous complainee went through for 11 days of up and down. I do not have the time nor the energy. It is a business contract and I have a business to run. Number ********** 995. Do not bother to call me on the phone as it is NOT WORKING!! I am available on my old vodacom number ********** 074. Should have stayed with Vodacom now that I think of it.

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Replies (1)
MTN South Africa
MTN South Africa's reply01 Mar 2019, 15:47
Official
Good day

Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. 
 Please note that I will investigate further and revert back to you with feedback. 
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
 Warm RegardsZenetta Portia ViljoenComplaints Management team