I should have stayed with TELKOM!

I recently changed from Telkom to MTN which was a HUGE mistake.

#1 I waited a month for the phone.

#2 The agent that helped me finished her SWEETCORN while waiting for the system!!

#3 She incorrectly entered my physical address, email address, MTN pin, even captured THE WRONG BANK, registered me as a business instead of a private customer.

#4 She even signed me up for the WRONG PACKAGE!! Now apparently I have to wait 3 months before I can change my package.

#5 MTN is unable to provide an Esim service even though they boldly advertise such a service. Went to 3 different MTN stores to convert SIM to Esim. NONE could! Telkom was may more competent in that regard.

#6 When phoning customer service you have to press buttons for 2 minutes before someone answers, and even then the signal is very bad!

#7 I spoke to 5 customer service agents, each telling me a different story of what's going on on my account and what they can and cannot do about it. One says I'm on a business account, the other says private, shop says business. Business says only private can change it. Private says only business can change that. Each time I phone 135 I get to business, who can't help me and then I have to spend more time waiting to be transferred to private.

#8 I finally found someone that could help me fix the incorrect details that I couldn't fix myself on the MTN app, BUT I STILL GET MY BILL SENT TO THE WRONG EMAIL ADDRESS!!

#9 Even before my first monthly instalment, I get a message saying that my monthly premium will be going up due to "economic circumstances", but a couple of weeks later I read that MTN made R22 billion in profit!

I should have stayed with TELKOM!!!!!!! The thought of staying with this useless company on a 3 year contract makes me depressed!

STAY AWAY!