FM
Fezile M
1 reviews | Active since Mar 2015
09 Mar 2015, 12:04
I sent my phone in for repairs.
I got a contract in December 2013,since the my cellphone has been giving problems.It would just switch off could not even charge it.It would switch off and i loose all the data on my phone because it was sent in for repairs for more than 3 times with the same problem.I am loosing business all the time because it goes away for about 10 days and I am paying the contract.I feel that Mtn should replace the phone as it never works 100% for my needs and I am very frustrated as I am loosing business ?
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Replies (1)
MTN South Africa's replyOfficial
12 Mar 2015, 16:21Hello fezile_macibela,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply us with a Job card number so we can follow up on your behalf. Or alternatively you may contact the repair centre directly on *** for detailed feedback on about your phone.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply us with a Job card number so we can follow up on your behalf. Or alternatively you may contact the repair centre directly on *** for detailed feedback on about your phone.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
MTN South Africa's reply12 Mar 2015, 16:21
Official
Hello fezile_macibela,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply us with a Job card number so we can follow up on your behalf. Or alternatively you may contact the repair centre directly on *** for detailed feedback on about your phone.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please supply us with a Job card number so we can follow up on your behalf. Or alternatively you may contact the repair centre directly on *** for detailed feedback on about your phone.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
regards
Thabelo
REQ:***