I REGRET THE DAY I TOOK A CONTRACT WITH MTN

<p>I'VE BEEN A CUSTOMER OF MTN FOR YEARS NOW AND SINCE I HAD CONTRACTS WITH THEM I'VE NEVER MISSED A PAYMENT,I'M ACCURATE WITH MY PAYMENTS AND I HAVE LIKE 4 CONTRACTS WITH THEM, BUT THE SERVICE I GOT RECENTLY IS APPALLING ,IT FRUSTRATING AND VERY STRESSFUL.</p> <p> </p> <p>THIS MATTER STARTED IN JANUARY WHEN I RECIEVED MY STATEMENT (BILL) ,AS I HAVE THE 4 NUMBERS WITH THEM THE ONE NUMBER( ********** 986) THE BILL WAS SO HIGH , LIKE R1674.77 AND THE THING IS ,I DO NOT USE THIS NUMBER INFACT I DO NOT HAVE THE SIMCARD ANYMORE I DESTROYED IT A YEAR AND A HALF AGO DUE TO I DID NOT WANT IT BECAUSE IT IS NOT A PREPAID AND AS I DIDN'T WANT TO PAY EXTRA CHARGES,I'VE PHONED MTN REGARDING THIS MATTER SEVERAL TIMES,I'VE EMAILED THEM ON THIUER CUSTOMER SERVICE MAIL ON THE 20TH JAN AND ONLY GOT A RESPOND ON THE 1ST OF FEB SAYING THAT I HAD DONE A SIM SWAP IN OCTOBER 2016 AND I'VE NEVER DONE THAT I EVEN WENT TO THE MTN STORE FOR THEM TO CHECK FOR ME ABOUT THIS SIM SWAP ISSUE AND IT NOT THERE AND THEN ,I EMAILED THEM ON THIER WEBSITE ,WITH NO LUCK AND ON THIER WEBSITE IT SAYS THEY WILL ATTEND TO YOUR COMPLAIN WITHIN 4-5 WORKING DAYS (LIES),I ENVENTUALLY ASKED THEM BLOCK THE NUMBER AS IT WAS FALSEFULLY USED , AND THIS WAS THE 4TH OF FEB @10AM IN THE MORNING ,THEN THE NEXT THING THEY SUSPENDED MY NUMBERS AS IF I OWE THEM MONEY I THEN PHONED THEM AGAIN AND THEY OPENED MY LINES AGAIN WITHOUT THEM ASKING ME QUESTIONS OR SAYING ANYTHING ABOUT ME HAVING AN OUTSTANDING BALANCE,THEN I WAITED FOR SOME TO PHONE ME REGARDING OR UPDATE ME ABOUT THE MATTER BUT NOTHING,LAST NIGHT I RECIEVE MY STATEMENT AGAIN IT NOW SAYS I OWE R3666 AS THIS NUMBER IS STILL ACTIVE EVEN THOUGH I ASKED MTN TO BLOCK IT UBNTIL WE KNOW WHAT IS HAPPENING.</p> <p> </p> <p>THE REASON I'M WRITING TO HELLO PETER IS BECAUSE AS A MTN CUSTOMER I DO NOT FEEL AS IF THEY TAKE MATTERS SERIOUSLY ,THIS NUMBER WAS SUPPOSE TO BE BLOCKED FROM THE MOMENT THE ANY SUSPITIOUS ACTIVITIES ON IT AND STILL EVEN AFTER BLOCKING IT IT WAS STILL BEING USED AND ACTIVE,NOW MY NAME IS DRAGGED TO THE MUD,THEY ARE MAKING MY NAME LOOK BAD.</p> <p>CAN I GET HELP BECAUSE I FEEL THAT NO ONE IS WILLING TO HELP </p> <p> </p> <p> </p> <p> </p>