NP
Nellie P

1 reviews | Active since Dec 2016

27 Oct 2017, 13:07

I REGRET THE DAY I APP**** FOR CONTRACT AT THIS HELL NETWORK

From 01 Sep 2017 MTN consultants have been sending me from pillar to post, I spoke to Alice, requested them to cancel my contract even if if means cancelling the number, they advised that I can only do that the day the contract expires, which is 27/10/2017. I called again on 06/10/2017, spoke to rude Boitumelo who refuse to give me his surname, said I must callback on expiry date, I will be assisted. I called and spoke to Ms Mothiba G who advised that I can't cancel my contract as I need to call on 30/10/2017. I asked why do the work same company but speak different language, she said she don't know. On the 06/10/2017, OI wrote a review on hello peter, till to date, I have been waiting for feedback. This hell network should train their staff and they should give us options to cancel at the shops as call center is useless and annoying.

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Replies (1)
MTN South Africa
MTN South Africa's reply29 Oct 2017, 22:19
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

The matter has been escalated to Retentions supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

regards

Mike Ramaboka

Complaints management Team