I regret buying an MTN Wireless Router

I bought a wireless router online and money was deducted on the same day 14 days ago. I have been calling every now and then to activate it, until now it is still inactive. Everytime I am being told the issue has been escalated. I am now fed up and called to cancel their useless service. Please be warned MTN only cares about getting you to join, but when coming to providing a service they claim to offer, you are the last on their priority list.