I REFUSE TO BE ****** BY MTN

I logged a call with MTN on 18 June 2021, call reference number: SMC ***3. I spoke to the consultant by the name, Fana, who was very friendly and willing to assist. However the call in question needed an escalation to another department. Each time I load my airtime, it is guaranteed that no matter the number of calls I make and the duration of the calls, the airtime will be gone by tomorrow morning. I may go to bed with a balance of, for an example, R9.00 of airtime, but be assured that by tomorrow morning that airtime will be at a R0.00 balance. This morning (19 August 2021) I phoned to follow up on my query and I was told that the response loaded on the system states that according to their investigations, the airtime was used up on all the calls I made on the day in question, with no itemised billing provided. I need to mentioned that my call with Fana was quite lengthy on the 18th of June as he was trying to sum up the airtime I used on the day. However, this could not balance to the airtime loaded or questioned. This is when he escalated the matter to the other department. Upon phoning MTN this morning, the lady i spoke to asked me if i had itemised billing on my contract, which was payable at an additional R23 a month. I felt that this was another strategy MTN was bringing up to make their own business at an enquiry. I do not want this services, however, I am sure that a R12 airtime cannot be used up on two calls, with the call duration of less than two minutes each. That is highly impossible, either it being a landline number or a cell phone number. Everyone at this unprecedented time is trying their outmost best to make ends living and therefore I REFUSE TO BE ****** BY MTN. ACTUALLY, I AM NOT ENCOURAGED ANYMORE TO BUY AIRTIME BECAUSE I JUST KNOW THAT IT WILL BE JUST ME FEEDING SOME GREEDY COMPANY. I DEMAND TO BE GIVEN A WELL DEFINED ANSWER TO MY QUERY. HOW RIDICULOUS IT IS THAT IT HAD TO WAIT FOR TWO MONTHS BEFORE I COULD GET AN ANSWER. WHY DID IT HAD TO TAKE ME TO TAKE A CALL, TWO MONTHS LATER FOR MTN TO PROVIDE ME WITH INCOMPLETE ANSWER. I AM SURE BY NOW, YOU GUYS OWE ME A WHOLE LOT OF AIRTIME. IF YOU COULD JUST TAKE YOUR TIME TO DO A RECON OF ALL MY CALLS AND THE AIRTIME I BOUGHT SINCE THE BEGINNING OF MAY 2021, AN ACCURATE ANSWER WILL COME OUT. AND I NEED THIS ITEM BY ITEM AT NO COST TO ME.