1 reviews | Active since Feb 2016
<p>Everything is always a ****** mission with you lot!!!</p> <p>My user limit is set to R200. I need to increase it to R300. I phone customer service and I am told to dial *141*5# and do it myself. That ****** service is limited to R250 max!</p> <p>I phone customer service again and I am told they gave me the wrong number. The right one is *141*1*7851#. They assure me it will work.</p> <p>I end at the same **** service with the same **** R250 limit!!!!!!</p> <p>So I have to phone back for the THIRD time, my blood boiling now, and I refuse to phone one more ****** *141* number. </p> <p>Guess what: they can't do it for me either. Apparently they logged a call to "customer service" to do it. I thought I was speaking to customer service????? </p> <p>They have no idea these *141* things are limited to R250! No clue!</p> <p>So now will it ever be done? Or will I just have to phone "customer service" again every time I want to buy data? Like the last 8 times.</p> <p>And I thought this was a simple request. You suck MTN!</p> <p> </p>
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
Thank you for your post
We sincerely apologize for any inconvenience you may have experienced with our service.
We will engage with the relevant department dealing with these matters to assist and resolve your problem accordingly.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ: **********
Best regards,
3 weeks later: no call, not contact, no resolution. You just prove my point over and over again. Pathetic.
3 weeks later: no call, not contact, no resolution. You just prove my point over and over again. Pathetic.
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