1 reviews | Active since Nov 2011
I ported my no. in May and MTN still bills me!
I ported my number to Telkom in May 2015, and MTN billed me in June and then July when my account was closed! I have sent over 20 emails to MTNs customer service department since June, asking them to call me and resolve my complaint, and they have not done so once. I have complained on hello peter, to ICASA (the telecoms regulator) but still they bill me and do not close my account.<br> <br> This week I have even received two phone calls from MTN sales people telling me that my account is still open and I am due for an upgrade!! Sanele Nhlapho in customer service has ignored all my complaints and will not take ownership of my query. Today i get a reply back from Vuyokazi Muambo telling me to call their call centre. Really? So after 3 months and 20 plus complaints with no response i must call you MTN?!<br> <br> The incompetence of MTN's operation is matched only by their appalling, appalling customer service. I would not recommend my worst enemy to use MTN. Forever and a day now i will associate MTN with bad service and incompetence.
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the line has been cancelled and a billing request has been logged for the amounts debited to be credited to you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
Thank you for your post,
We apologise for the delayed response and for any inconvenience this may have caused.
Please note that the line has been cancelled and a billing request has been logged for the amounts debited to be credited to you.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Thank you
Wenzile Masina
REQ:***
