SB
Stephan B
1 reviews | Active since Aug 2013
19 Feb 2015, 13:04
I Pay My Account But Services Are Suspended
I've been paying my account every month for the 4 years I've been with MTN and they suspend my account after making a query that they never responded to. I've tried to talk to them but this was the last straw. The man on the other side of the phone had a very bad attitude. I have decided at the end of the day to change all my staff and myself over to another service provider. MTN...... No Go.
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MTN South Africa's replyOfficial
03 Mar 2015, 12:56Hello thelastword007,
We are sorry for the delayed response to your post. It was not our intention to have dissatisfied you in any way.
We've perused your account, look at the request that was logged on the 27 of November 2014 for the packet switch data call charges. The charges were validated and found to be valid by one of our Billing Administrators.
Due to the debits that were reversed the line was automatically suspended. We see that you made contact with our Credit Management Department and they advised you that the charges were valid.
The issue relating to the conversation between yourself and one of our Credit Controllers will be taken up with our Quality Assurance team.
Your payment of R2058.95 reflected on the account on the 28th of February 2015 and the line was then reconnected.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the delayed response to your post. It was not our intention to have dissatisfied you in any way.
We've perused your account, look at the request that was logged on the 27 of November 2014 for the packet switch data call charges. The charges were validated and found to be valid by one of our Billing Administrators.
Due to the debits that were reversed the line was automatically suspended. We see that you made contact with our Credit Management Department and they advised you that the charges were valid.
The issue relating to the conversation between yourself and one of our Credit Controllers will be taken up with our Quality Assurance team.
Your payment of R2058.95 reflected on the account on the 28th of February 2015 and the line was then reconnected.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply03 Mar 2015, 12:56
Official
Hello thelastword007,
We are sorry for the delayed response to your post. It was not our intention to have dissatisfied you in any way.
We've perused your account, look at the request that was logged on the 27 of November 2014 for the packet switch data call charges. The charges were validated and found to be valid by one of our Billing Administrators.
Due to the debits that were reversed the line was automatically suspended. We see that you made contact with our Credit Management Department and they advised you that the charges were valid.
The issue relating to the conversation between yourself and one of our Credit Controllers will be taken up with our Quality Assurance team.
Your payment of R2058.95 reflected on the account on the 28th of February 2015 and the line was then reconnected.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are sorry for the delayed response to your post. It was not our intention to have dissatisfied you in any way.
We've perused your account, look at the request that was logged on the 27 of November 2014 for the packet switch data call charges. The charges were validated and found to be valid by one of our Billing Administrators.
Due to the debits that were reversed the line was automatically suspended. We see that you made contact with our Credit Management Department and they advised you that the charges were valid.
The issue relating to the conversation between yourself and one of our Credit Controllers will be taken up with our Quality Assurance team.
Your payment of R2058.95 reflected on the account on the 28th of February 2015 and the line was then reconnected.
Regards
Tim
MTN Complaints Management Team: REQ:***