I PAY FOR A CONTRACT MONTHLY BUT NOT ON MY NAME ON YOUR SYSTEM

<p>Good day,</p> <p> </p> <p>I was an Autopage customer since 2009. My contract was transferred to MTN once the company closed.</p> <p> </p> <p>I went in today at the Vryheid branch to see when i was due for an upgrade. Which I was. I then asked to proceed with the upgrade, where I was informed that my cellphone/number belongs to a company called Retail Mobile Credit Specialist. I cannot not do a upgrade without a letterhead and id of the director of the company. I was shocked that I dont have the perks to upgrade my contract that I pay for monthly via debit order from my bank account. I now have to hand in the following paper work in order for my own phone to be loaded/transferred onto my name. 1) previous paper work from Autopage Cellular (who knows where i must scratch that out) 2) an affidavit that my contract number does infact belong to me 3) bank statement to show the debit transactions ....</p> <p>This is rediculous and how does this happen. I was so excited to do an upgrade with your current premotion running for the S8. But I bet you, by the time all of this is sorted out, the premotion will be over. I am so dissapointed and now have to take time out of my busy day to go and do this affidavit and get bank statements exc. Just to proof that something belongs to me that I am paying MTN for monthly. </p>