1 reviews | Active since Feb 2011
I PAY FOR 3G & RECEIVE EDGE???
I have had it with MTN. I live in Newmarket Park, Alberton and have been complaining about the coverage in the area for 3 and 1/2 years now. I am going to take this further because NOTHING I do, get the attention needed. Why am i paying for 3G? Why do i have a LTE phone? Why am i paying for something i DO NOT receive. I think it is time for MTN to pay back ALL my money spent on 3G and both our cellphone contracts. Lets sum this up to a lump sum for the past 3 and 1/2 years: R24990 this includes 2 cellphone and 1 x 3G ****le contract.<br> <br> With a huff and puff we struggle daily to get what we pay for. We have to walk in the complex or street or outside our house just to get EDGE. Calls get cut because of the poor signal. <br> What about MTN Insurance - trying to change the insurance on my husbands phone for 22 months. I paid for insurance on a phone that is not in work. Add another R1330 to the above!!! PATHETIC SERVICE is what this is... Utter ATROCIOUS!!! <br> <br> I WANT MY MONEY BACK OR THIS PROBLEM RESOLVED! <br> <br> I had it with MTN... ABSOLUTELY HAD IT!!!<br> <br> MTN so call BRAND: Everywhere you go.... UTTER ********!!! NOT in Newmarket Park Alberton!!!!!<br>
Thank you for your post.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Kindly populate the below template list, and forward the completed mail to our Coverage contact centre hub on ***
Subscriber name:
Mobile number/s experiencing the problem:
Subscriber's alternate contact number:
Physical Street Address:
Suburb: City:
Is it a voice or data problem? :
Provide a brief description of the problem experienced:
All MTN numbers in household,(if your query relates to a business please provide ten of the effected cell numbers):
If duplex, on which level is the problem being experienced?
If complex, will the body corporate allow an antenna to be installed?
What MTN devices are in use,(make & model):
What signal is currently being achieved,(i.e. EDGE, 3G, HSPA)?
When was the problem experienced? (Time of day / weather conditions, etc.):
Where is the problem experienced? (At home /when travelling (provide specifics of roads / intersections, etc.) :
If the problem is experienced in a car, were you using a Bluetooth car kit?Yes or No.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***