CR
Christelle R
1 reviews | Active since Jul 2009
15 Oct 2015, 08:02
I pay but receive no data
I have had a contract with MTN (migrated from Nashua Mobile earlier this year) for almost 2 years.<br> This is data for my childs ipad.<br> No data has been allocated for this month and its already the 15th.<br> I have logged a call on Saturday (ref ***).<br> Its today Thursday and I have not had any feedback.<br> Is this acceptable?<br> No as I pay and expect to receive what I pay for.<br> Please can this be sorted out.<br> My childs ipad nr is ***.
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MTN South Africa's replyOfficial
15 Oct 2015, 10:08Hello Stellie,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per the system reflect that the data has been allocated to the SIM card on the 2nd of October at midnight.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per the system reflect that the data has been allocated to the SIM card on the 2nd of October at midnight.
Kind Regards,
Alice van der Merwe
***
MTN South Africa's reply15 Oct 2015, 10:08
Official
Hello Stellie,
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per the system reflect that the data has been allocated to the SIM card on the 2nd of October at midnight.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
As per the system reflect that the data has been allocated to the SIM card on the 2nd of October at midnight.
Kind Regards,
Alice van der Merwe
***