GV
Gerda V

1 reviews | Active since Aug 2015

06 Aug 2015, 15:25

I pay a lot of money for nothing

I had 4 telephone numbers on my account, for me and my 3 children. When one got a job she got her own cellphone. When I could upgrade I requested that the her number be terminated. The Mtn staff member gave me a number to phone but I could not get through, so I went back and asked assistance. They terminated the number for me. I found out four months later that I am still paying R100 per month. The account was not updated. I can not change the contract now, I have to pay R100 per month for 24 months. For absolutely nothing. I have also found that sometimes R7 per day go off my cellphone account when I open a text from some third party. Surely the consumer law should protect me against that practice? But I'm sure Mtn knows well that I have no choice but to pay it from my meager salary, as I could not afford to take Mtn to court, and it would not help to change service providers, as the other cellphone companies will be as bad.

0
Replies (1)
MTN South Africa
MTN South Africa's reply28 Aug 2015, 16:29
Official
Hello Gerda Venter,

Thank you for bringing this matter to our attention.

Please accept our apologies for the delayed response and for any inconveniences caused.

As per our telephonic conversation, please send the affidavit and a Certified copy of your ID book for an Upgrade ***** query to be logged.

Kind Regards
Itumeleng Rakoena
REQ:***