I paid where are my LINES

So after waiting to clear this mess up and nothearing a thing from this useless company I have now paid a further 3000 rand making it a total of R5000.00. I am still waiting to speak to these so called managers and highrer authorities. Good thing I havent been holding my breath. Its now been 5 promises, 6 reference numbers, 288 phone calls with no answer, 1 phone call with nothing but being treated like a ******** and empty promises, an emergency where i was unable to phone an ambulance, 3months, 72hours after being promised by email to be contacted within 8 hours AND R5000.00 (which no-one at mtn can account fo good thing i have reciepts and bank statements) LATER. AND STILL NO LINES OR CALL BACKS!!! So enough is enough.