1 reviews | Active since Jan 2016
I PAID TO CANCEL but CONTRACT STILL ACTIVE. UPSET
I've had the baddest and the most terrifying service from MTN, let alone the ****py network but the call cwntre stuff and their RETENTIONS TEAM is THE WORST. These are the following agents that I have been dealing with via email from Retentions Dumisani Hadebe, Boitumelo Moloi, Thabisa Molose, Nicholate Ndebele, Boitapelo Letlape, Nicholate Ndebele and Ncebakazi Filita. I paid an amount of r1599 on the 29/12/15 as per requested with bank details provided in the email and I was advised that I had to pay before they cancel my contract, i recieved an sms saying thanks for the payment made. Today 19h18 r100 goes off my account with MTN as Ref, I call the call centre to find out that my contract is still active and for now the lady cannot see funds taken and i have to call back tomorrow. I CANNOT BELIEVE THIS, I'M VERY UPSET ALL THEY WANT IS FOR US TO PAY AND NOT DOING THEIR JOBS! I WANT MY MONEY BACK, THIS IS NONSENSE.
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
Kindly be advised that the payment has been received and the account cancelled and cell number converted to prepaid. The last debit order requested was on the 2-11-2015 for R490.40 we cannot pick up any debit order requested for R100.00. You may fax to us the copy of the statement reflecting this payment to MTN. The fax number *** for the banking department to investigate if this reflect on the bank statement.
The credit for R870.20 will be refunded back to your bank account, allow +-5 working days.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Thank you for your time on line.
Kindly be advised that the payment has been received and the account cancelled and cell number converted to prepaid. The last debit order requested was on the 2-11-2015 for R490.40 we cannot pick up any debit order requested for R100.00. You may fax to us the copy of the statement reflecting this payment to MTN. The fax number *** for the banking department to investigate if this reflect on the bank statement.
The credit for R870.20 will be refunded back to your bank account, allow +-5 working days.
Kind Regards,
Alice van der Merwe
***