1 reviews | Active since May 2016
I paid my account but they keep on threatening to block my account for non payment
I have been calling the call centre +-7 times and sending the proof of payment to different consultants and the collections department but they refused to credit my account accordingly. I paid for the coming month as well but they treat me like a *****
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly email the proof of payment directly to me *** will then log a request with our banking to investigate and allocate the payment.
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Complaints Management Team
Reference Number: ***0
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
Kindly email the proof of payment directly to me *** will then log a request with our banking to investigate and allocate the payment.
We would like to assure you that we are actively working to improve our service levels.
regards
mike
Complaints Management Team
Reference Number: ***0