MN
MONDE N
1 reviews | Active since Nov 2014
01 Jun 2015, 09:55
I PAID BUT NO DELIVERY
GOOD MORNING <br> CAN SOMEBODY HELP AT MTN I HAD MY PHONE REPAIRED AND I PAID ,NOW THEY TELL ME THEY ARE ON STRIKE THEY CAN'T DELIVER , I DON'T THINK THIS IS MY PROBLEM BECAUSE IF EMPLOYEES ARE ON STRIKE THEY SHOULD HAVE A BACKUP SYSTEM TO ASSIST CUSTOMERS ON THESE QUERIES , I AM NOT HAPPY AT ALL ,I AM NOW WAITING AND I DON'T HAVE MY PHONE AND THEIR SIGNAL IS NOT WORKING ,CALL CENTER IS CLOSED ,REPAIR CENTRE IS CLOSED &
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MTN South Africa's replyOfficial
08 Jun 2015, 09:28Hello Monde22,
We are truly sorry for the breakdown in service and for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
The strike is effecting our operations negatively but contingency measures have been put into place. We've escalated your complaint directly to the management team within our High Volume Repair Centre team and requested that the matter be resolved as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
The strike is effecting our operations negatively but contingency measures have been put into place. We've escalated your complaint directly to the management team within our High Volume Repair Centre team and requested that the matter be resolved as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply08 Jun 2015, 09:28
Official
Hello Monde22,
We are truly sorry for the breakdown in service and for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
The strike is effecting our operations negatively but contingency measures have been put into place. We've escalated your complaint directly to the management team within our High Volume Repair Centre team and requested that the matter be resolved as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the breakdown in service and for the inconvenience caused. It was never our intention to have dissatisfied you in any way.
The strike is effecting our operations negatively but contingency measures have been put into place. We've escalated your complaint directly to the management team within our High Volume Repair Centre team and requested that the matter be resolved as soon as possible.
Regards
Tim
MTN Complaints Management Team: REQ:***