SK
Sarah K
1 reviews | Active since Mar 2021
01 Jun 2022, 16:05
I never had such bad service.
I took a device insurance and I have been paying it fully and I never missed a payment. The moment I took out another device so that I can send the one I am using for repairs under my insurance, I am told it was canceled because I took out a new device.
What hurts me the most is I was not told my insurance is going to be canceled on my current device and the worst part I have been paying the device for 3 years now..
I am very disappointed as a customer, I can't believe this is how we paying customers are treated... 😡😡😡😡😡😡😡😤
Helpful (0)
Replies (1)0
Replies (1)SK
Sarah K's updateReviewer Update
21 Nov 2023, 07:31On this situation, I was told to buy a new mtn sim and send an email that I did. Then my claim will go through, but honestly I was never given a new phone or refunded my money that I paid for over 2 years. It’s amazing how a business can keep you waiting, yet when you keep them waiting you can even get blacklisted. Poor service
SK
Sarah K's update21 Nov 2023, 07:31
Reviewer Update
On this situation, I was told to buy a new mtn sim and send an email that I did. Then my claim will go through, but honestly I was never given a new phone or refunded my money that I paid for over 2 years. It’s amazing how a business can keep you waiting, yet when you keep them waiting you can even get blacklisted. Poor service