I need that phone

<p>My Battery used to die quick, I took it to Apple for a diagnostic. They said my phone has a battery problem. They said my iPhone 6 Plus is still within warranty, I can take it back to my service provider. Likewise I took it to MTN Rosebank on the 8th of May 2016, where I was assisted by Tumelo, he assisted me with everything. He told me that there will be a charge of R330 if I reject the quotation, should there be a charge, I agreed to that and told him that I wouldn't reject the charge as I need the phone. I signed everything and he said I will get it back after 2 weeks and repairs will contact me with the status of my repair, I waited, 1 week passed, I called the repair contact centre where I was told that they cannot pick my phone up. I called Rosebank MTN , they said my phone is with the courier Company, I waited patiently. The repairs call centre could only trace my phone after 3 weeks, where I was told that my phone has been rejected as Find my iPhone was active. Ok hold on what was Tumelo doing with my phone when I entered passwords on it? couldn’t he had switched it off. I was not told about that charge and I feel like Tumelo neglected to do his job properly. I called him, he said he switched it off. I said to him he has to deal with it, and he promised to. 3 days after that conversation he asked for my iCloud login details, he switched Find my iPhone off, I thought we getting progress, as I specifically indicated that I will not pay for someone’s negligence. Mind you I am the one making phone calls and he rarely gives me feedback. I called him last week Thursday after I had spoken to the repair contact centre where they told me that my phone is still waiting for the pending R330 fee, he disrespected me to the core, he told me that I should continue speaking to the contact centre and stop bothering him as he is dealing with it and I am impatient, 4 weeks,? I am impatient, hhai bo!!! I lost it as well, we has a very heated argument and I told him that I will report him, he started calling me and giving me **** feedback. Cherry on top was on Friday where he called me to tell me that there is water damage on my phone, I told him that there is no way my phone would have water damage, he said it could have been my palm sweat. LOL!!!!!!!!!!!!!!!!!!!!!!! My word, I have never heard something so ridiculous in my life and they have to charge me R750 and he will send me pictures of the damage, I asked him to send me that info via email, I haven’t received anything. MTN please teach your staff about your products and the charges. MTN please teach your staff professionalism, as I even had to call Tumelo to order when he kept on running his mouth. I will not pay the R330 charge, and I need a technician to have a look at my phone, and yes Tumelo told me that the technician he has been liaising with has not been at work for a week, and I am thinking MTN REPAIRS only has one technician. MTN REPAIRS lets discuss your failure to advise me with regards to the status of the repair. I use my phone for school purposes, I attend to work emails there, I need that phone!!!!!!!!!!!!!!! I cannot be paying for a phone that I don’t have. MTN why nikhohlakele kanje????????????????</p>