NS
Ntombinkulu S

1 reviews | Active since Jan 2015

30 Jan 2015, 08:48

I NEED SERVICE PLEASE

I have a split billing account with a Nashua Mobile contract. After Nashua handed over the account to MTN I noticed that in December my portion of the account was not deducted. I called MTN call around the 30th of December and the person I spoke to started blaming Nashua Mobile of the mistake and told me that they will rectify the matter as soon as possible.<br> <br> Nothing happened and I called again in January and I was told I now owe about R2000 because even the money from my company has not been allocated. I was told that the query will be forwarded to Mbali or Arthur. Again nothing happened. Today my cellphone is suspended and I called MTN call centre again and spoke to a Janice, she put me on hold while she sent the email to Arthur and as she tried to put me through I was on hold for a while and someone cut the call.<br> <br> I have been trying to get hold of someone for a month now and with Nashua Mobile these frustrations never existed. Can someone who is willing to assist contact me as MTN continues to disappoint South Africans all the time.<br> <br> Thanks<br> Ntombi Shezi<br> ***

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Replies (1)
MTN South Africa
MTN South Africa's reply10 Feb 2015, 10:23
Official
Hello Ntombza,

Thank you for raising your concerns with MTN.

Please accept my apologies for the delay in response and any inconvenience caused.We do indeed share your disappointment in this regard and would like to assure you that we strive to provide the best service at all times and therefore constantly looking at ways of improving our service to all our valued clients.

This matter has been escalated to the Corporate management team for urgent attention. Feedback will be provided to you.

Regards,
Ebbedene
REQ:***

Best regards,