I need my refund please...

I app**** for a month to month router from MTN last year. On June 13 it stopped working and I called MTN to report it. All the remedies they tried and asked me to try were fruitless. Ultimately I took it to the MTN shop for testing.... apparently the fault was with the router.... so I had to take it in for repairs in July. It came back beginning of August... still the same problem. I called them and they told me to take it in for repairs AGAIN... That was not an option for me so I took it back to the store on 15 August for cancellation. The issue now is my refund for the debit orders they never failed to deduct from me.... 15 June (for July) and 15 July (for August) because they refunded me the payment for 15 August. I made several calls today, being taken from poster to pillar... Phoned Mtn, they said i should talk to Mondo because the only have the 15 Aug debit order(didn't even know what mondo is because I app**** at mtn). Called Mondo they said the router was in use in July... I told them in July the router was with repairs.... they said I should call repairs, so that they can rectify the matter... I called repairs... was passed around and after talking to about 3 people at repairs, this last one refused to take responsibility for the use at repairs.

Am highly disappointed I feel likel they are all playing me like a ball. I'm the one who is supposed to run around now for my money.

I guess they do this to people so that they can get tired and not receive their money back. These are **** tendencies MTN, please I need my money back.... I worked hard for it.