I need my refund and proper package

On the 4th of August, I did an upgrade on my wifi/data contract at the MTN branch at the Liberty Midlands Mall where I chose the Mega deal for August,80GB (40GB Anytime & 40GB Night Express) for R299 and R30 for the Router.

In August 2019 I was charged R826 and did not receive any data (including my 34GB Promotional data). When I called to query this, I was told that the overcharge was for pro-rata for data that I did not receive, I was also told that the promotional data was not activated from the time of my upgrade.

September 2019 I was then again charged R826, when I went to the store at the Liberty Midlands Mall It was confirmed that I did not receive the package I signed up for (I was and still been given 10GB anytime and 30GB Night Express – no such package offered) and was overcharged for the past 2 months. A query was logged and ticket numbers were given for the overcharge and the wrong data package.

In October 2019 My data package is STILL not corrected and I still haven’t received my refund.

This is frustrating as money that I haven’t budgeted for has been deducted from my account and causing an unnecessary financial strain.

In conclusion:

1. I would like my refund (difference for the past 2 months) 2. I would like my package to be changed – 40GB anytime & 40GB Night express.