PZ
Philani Z
1 reviews | Active since Nov 2015
19 Feb 2016, 14:43
I Need my phone retuned
MTN collected my phone on the 1st of February and it was repaired by the 10th of Feb, today is the 19th of February i have been calling insurance on *** for 9 days. i am on hold for an hour everyday before the line cuts. the repairs department say the phone has been ready to be delivered but they need authorization from mtn.<br> <br> [Email Removed] only send me automatic responses with reference numbers and they don't respond after 5days.<br> <br> i have paid for the required excess and sent proof of payment to MTN, yet i still do not have my phone.<br> <br> I no longer know what to do because i am paying for a product that i do not have.<br> <br> Regards<br> Philani
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MTN South Africa's replyOfficial
20 Feb 2016, 19:42Hello KingPhilz8,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply20 Feb 2016, 19:42
Official
Hello KingPhilz8,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***