NL
Nontokozo L

1 reviews | Active since Jul 2014

13 Feb 2015, 11:39

I NEED MY PHONE BACK

Helo Peter<br> I would like to respond on the Wenzile Masina from mtn's response on the 24th Dec 2014 at 10h27.***.I am not happy at all because I havent receave my phone still and it means I am pathying mtn for nothing and as for the number that he gave me to call, they keep on tellingo me to pay R330 for the phione that has not been fixed.The lady at MTN Bara Mall said to me before the repairs center does anything they will inform me which they didnt and now Im told to pay for a phone that is not working?what nonsense is that because if they cant fix it they should bring it bac to me.I am not happy at all the way MTN is treating us their customers.the IMEI Number of that phone is*** and its 9720 Blkberry.Please Peter can you kindly assist because now I have been paying for nothing every month and its not fair at all.All I need is my phone and that phone was still under warranty for goodness sake.<br> <br> Thank you

0
Replies (1)
MTN South Africa
MTN South Africa's reply25 Feb 2015, 12:49
Official
Hello menzikanonto,

We must apologize for the delayed response and for any inconvenience caused.

We have managed to locate your booking and see that the repair has been rejected as you were using generic accessories (Samsung USB/charging cable). The device has been returned to the store on the 22nd of December 2014 and is ready for you to collect.

Regards
Tim
MTN Complaints Management Team: REQ:***