CL
Claire L

1 reviews | Active since Oct 2014

08 May 2016, 07:24

I need my number!

<p>I switched from an MTN contract to prepaid and paid up my MTN account. I then went to Vodacom to get a new contract because Vodacom reception &nbsp;is much better in the area that I live. The problem I have is that MTN are refusing to release my number so it can be ported to Vodacom. It was originally a vodacom number that I ported to MTN. It is so important to me that I retain this number. I called MTN to find out why I was declined and they cannot give me a good reason and tell me to continue applying. I Googled reasons porting can be declined and none of these apply to me. I see it as MTN actually holding my number hostage. Apparently there are other clients that are battling to have their prepaid numbers released by MTN. I need a very good reason why this is happening, or I need my number released asap, please. It isn't my fault that MTN signal is poor on the farm- I had to change service providers!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply08 May 2016, 20:38
Official

Thank you for your post

We are terribly sorry for the inconvenience that you have experienced as a result of this. We completely understand the frustration it causes.

Please be advised that your query has been transferred to the relevant functional unit for resolution.

Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.

Kind Regards
Siphumezo
REQ:***