MR
Matthew R

1 reviews | Active since Jan 2012

27 Apr 2015, 10:48

I need my contract cancelled urgently!

Four weeks ago I started the arduous process of cancelling my contract with MTN as I am emigrating.<br> <br> After paying over R7 000 to cancel the contract, no progress has been made in changing my number over to prepaid. This needs to happen urgently! I leave the country 2 May.<br> <br> Even more aggravating is the fact the debit orders will still run until the contract is cancelled. I don't want to have to battle to get my money back again.<br> <br> I have paid you your money MTN, not cancel my contract.

0
Replies (1)
MTN South Africa
MTN South Africa's reply07 May 2015, 08:35
Official
Hello Matt21,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

According to our records, the number has been migrated to prepaid.

We would like to assure you that we are actively working to improve our service levels.

Regards
Veronica
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