SA
Samuel A

1 reviews | Active since Oct 2011

13 Jan 2016, 10:55

I Need MTN's Assistance to get my Cell No back.

<br> Good day,<br> <br> I had a contract with Nashua Mobile (NM) from 1998 to 2011 (+13 years). Due to financial problems I could not afford anymore the contract. I then asked NM to convert my contract to Prepaid so that I can keep my number until I can afford the contract again.<br> <br> Instead of converting my contract to Prepaid, Nashua allocated my cell number (as DATA LINE) to a certain Mr. Govender).<br> <br> Since MTN bought/took over Nashua Mobile, I would like MTN assistance to allocate another number to the current DATA LINE's customer and to re-allocate the cell no to me as Prepaid. <br> <br> NB: It's very inconvenient because my contacts are still calling me on this number ***) and getting a voicemail message. <br> <br> Thank you for your assistance.<br> <br> Samuel<br>

0
Replies (1)
MTN South Africa
MTN South Africa's reply15 Jan 2016, 10:06
Official
Hello sadegbemle,

Thank you for your post.We sincerely apologise for any inconvenience caused as a result of this.

Kindly be advised that the matter has been escalated to the relevant department for assistance.

Kind Regards
Nompumelelo
REQ:***