I need help from MTN bullying!!

I am an MTN contract user and have cellphone insurance.

I put in a claim on the 10th of January 2020 for my cellphone device to be repaired. My phone was collected on the 15th and to date 4 February 2020 my device has not been returned. Every time I contact the insurance administration centre they tell me that the system shows that my cellphone is with Quality Control and they cant get hold of repairs to know when my mobile will be returned to me.

What's more insulting is that an MTN administrater told me that they don't deal with insurance and that I should send an email to admyntec. This despite the fact that insurance fees are debited under MTNs name monthly. I am primarily an MTN client but today they refuse to protect me against their *********** insurance administrators.

I have sent multiple emails to MTN complaints and MTN escations, even admyntec with no response. I keep paying monthly fees for a device that's not in my possession, I don't even know if it still exists. I am also made to pay insurance fees but for a product that isn't helpful.

I need help, how do I deal with this bully Network that keeps taking my money without fullfiling their mobile insurance obligations. How do i get my device back. I am desperate and out of options.