I need feedback

I have been calling MTN insurance on *** for the past 2 days and I want get through. I was told that my complaint has been escalated to seniors but even now I am still waiting for a call from them. It has been a month now without my phone and I am very disappointed with the kind of service MTN is offering. I was told that the phone has been taken to Sony for repairs/assessment but I think is now long over due since this was on the 08/10/2015. I believe it is my insurance responsibility to fast track this process or if they can't they should just issue me with a new phone. <br> <br> I am also not happy with your line because I hold for more than 30 minutes only to be cut off before i get any assistant. I am thinking of cancelling this insurance policy because is not as helpful as I expected.<br> <br> My phone IMEI: ***<br> Sony LT25i V<br> <br> Rudzani Malumedzha<br> ***<br> <br>