I NEED EXPLANATION

Good Morning.<br> <br> I need clarity on my account because I feel abused now.<br> <br> I spoke to Jack last time when I queried as to why my line was blocked after I had paid R1.200, he told me there was a R55 that was outstanding and advised me that as long as I don't call in to cancel my contract then I'll still owe MTN. I paid the R55 plus the R418 that I was billed for not being aware about the contract.<br> <br> I then emailed my proof of payment and requested you to cancel my contract. two days after I receive contract airtime from you I don't understand why because I did request you to cancel my contract. phoned 808 spoke to Unice Modise and told her what happened. requested her to cancel my contract and send me the paid up letter. she tried to transfer me to the relevant department for the paid up letter but couldn't get through. on that same day after speaking to Unice the airtime balance was R0.00 Hopefully the contract is cancelled now. so may you please send me a paid up letter as I don't owe you anymore.<br> <br> thank you.