IM
Ike M
1 reviews | Active since Feb 2020
08 Jul 2020, 09:29
I need assistance asap
Where does one begin, ive been with mtn since 2006 and could make a case for them in any argument. But ive been betrayed by the institution one too many times in the last few years. From poor customer service and misrepresentation i can go on and on its too many to list. The retentions team are so quick to get you sign up with them at any given cost, and the after sales experience is something equivalent to what you flush down the toilet. Im at a point now where i think i should visit the Omburdsman to intervene and give a ruling of the injustice im facing with
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Replies (2)
MTN South Africa's replyOfficial
08 Jul 2020, 10:32Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
We have tried to call you. No answer
We pick up your complaint is regarding early termination fee for 2 numbers:*** and ***
Please take note with bring your own package and not devices RECEIVED early termination fee will apply for one month there was usage as well from the sim cards.
The request is sent to the retention's department for assistance with the early termination for the 2 lines.
Once you received the quote you need to make payment to the account, the payment will reflect in 3 days to the account once payment is reflecting you need to call the retention's department to cancel the contract if no call is received from your side the contract will go as per the 24 month agreement.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
We have tried to call you. No answer
We pick up your complaint is regarding early termination fee for 2 numbers:*** and ***
Please take note with bring your own package and not devices RECEIVED early termination fee will apply for one month there was usage as well from the sim cards.
The request is sent to the retention's department for assistance with the early termination for the 2 lines.
Once you received the quote you need to make payment to the account, the payment will reflect in 3 days to the account once payment is reflecting you need to call the retention's department to cancel the contract if no call is received from your side the contract will go as per the 24 month agreement.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply08 Jul 2020, 10:32
Official
Thank you for your post.
We sincere apologized for any inconvenienced caused to you.
We have tried to call you. No answer
We pick up your complaint is regarding early termination fee for 2 numbers:*** and ***
Please take note with bring your own package and not devices RECEIVED early termination fee will apply for one month there was usage as well from the sim cards.
The request is sent to the retention's department for assistance with the early termination for the 2 lines.
Once you received the quote you need to make payment to the account, the payment will reflect in 3 days to the account once payment is reflecting you need to call the retention's department to cancel the contract if no call is received from your side the contract will go as per the 24 month agreement.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvenienced caused to you.
We have tried to call you. No answer
We pick up your complaint is regarding early termination fee for 2 numbers:*** and ***
Please take note with bring your own package and not devices RECEIVED early termination fee will apply for one month there was usage as well from the sim cards.
The request is sent to the retention's department for assistance with the early termination for the 2 lines.
Once you received the quote you need to make payment to the account, the payment will reflect in 3 days to the account once payment is reflecting you need to call the retention's department to cancel the contract if no call is received from your side the contract will go as per the 24 month agreement.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
IM
Ike M's updateReviewer Update
08 Jul 2020, 13:30Hi alice, thanks for your swift response. Im goimg imto full details now and kindly contact me on ***. I was adviced by one of your agents that i can cancel at amy given time without any problems. I had waitimg for someone to come and explaim to me why i should pay early termination fees when i was advised otherwise. I wanted to upgrade to the p40 lite on my *** number. The only number o wanted to terminate was the *** number in order to make funds available fpr that device. Can you call me on my *** number please so that i can futjer expalain this matter to you.
Thanks
Thanks
IM
Ike M's update08 Jul 2020, 13:30
Reviewer Update
Hi alice, thanks for your swift response. Im goimg imto full details now and kindly contact me on ***. I was adviced by one of your agents that i can cancel at amy given time without any problems. I had waitimg for someone to come and explaim to me why i should pay early termination fees when i was advised otherwise. I wanted to upgrade to the p40 lite on my *** number. The only number o wanted to terminate was the *** number in order to make funds available fpr that device. Can you call me on my *** number please so that i can futjer expalain this matter to you.
Thanks
Thanks