AM
Abongile M
1 reviews | Active since Apr 2013
25 Apr 2015, 12:29
I need Answers But Call Center just drop my call
Mtn is playing games with me ,i have airtime but i can't make calls ,i have bundles but i can't use them ,i have been trying to get hold of MTN for the past 2 weeks. I really need answers this is not the kind of service I'm expecting when i'm paying every month .can't wait for my contract to end .
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Replies (1)
MTN South Africa's replyOfficial
08 May 2015, 10:20Hello amagigaba,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that you have been able to make calls and connect to the internet. Should you continue experiencing this problem, may you kindly provide us with the date and balance that you have on your account when the problem occurs so that we can investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that you have been able to make calls and connect to the internet. Should you continue experiencing this problem, may you kindly provide us with the date and balance that you have on your account when the problem occurs so that we can investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply08 May 2015, 10:20
Official
Hello amagigaba,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that you have been able to make calls and connect to the internet. Should you continue experiencing this problem, may you kindly provide us with the date and balance that you have on your account when the problem occurs so that we can investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our system shows that you have been able to make calls and connect to the internet. Should you continue experiencing this problem, may you kindly provide us with the date and balance that you have on your account when the problem occurs so that we can investigate further.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***