I need a simswap from the 17th to date nothing

On the 17th of May I went to the Chill Lane MTN purchased a new sim for Simswap SImcard was rica'd at the store and I called 135 was told the swap will be successful in 24 hours. On the 19th of May I called back to 135 was told the sim swop was rejected however the agent will register another sim swop. On the 20th I called again and I'm told the first sim swap went through however somehow the system rejected. An incident was created REQ***. Today on the 24th I'm was screamed at that my number *** I'm sharing it with someone else and I'm not going to get the number back but I must go back to the MTN store purchase another sim and call 135. Foolish me I did and now at 15:30 I call again and now I'm told because I attended three times to do a sim swap. I know need to go to the police for an affidavit to confirm this is my number *** and the agent dropped the call when I asked to speak to a supervisor

I'm losing business as a result of MTN's Call centre incapable agents to address such a simple issue

I'm stuck with this new number ***