MN
Mevashnee N
1 reviews | Active since Oct 2015
13 Oct 2015, 16:01
I made an attempt to apply for a contract 7 times
i registered online and app**** for a contract deal so that MTN call centre will contact me. The first call i had was about 10 days after applying and i was asked if anyone had contacted me or not. I was busy so asked that the person calls me back at 16:30. They did not call a week ago and have still not contacted me. Withe lack of response I then approached 5 different MTN stored in about 6 days and all of them were \offline"so were unable to do business or a new application for a contract. I have always been with MTN and am seriously considering trying another service provided due to the lack of response. Furthermore"
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MTN South Africa's replyOfficial
13 Oct 2015, 19:22Hello Mevash,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
MTN South Africa's reply13 Oct 2015, 19:22
Official
Hello Mevash,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike