I made a purchase via the MTN app and received a receipt confirming payment, yet the transaction failed. Initially, I was told it was a network issue. Then, on follow-up, I was told a query had been logged — only to find out by the next agent that no such

I made a purchase via the MTN app and received a receipt confirming payment, yet the transaction failed. Initially, I was told it was a network issue. Then, on follow-up, I was told a query had been logged - only to find out by the next agent that no such query exists, and it now needs to be logged again. What a complete joke.

Why should I pay for a bank statement when I already have proof of purchase? I expect my R60 to be credited without further delays. This level of service is unacceptable from a major telecom provider.