ZK
Zibusiso K

1 reviews | Active since Nov 2015

19 Nov 2015, 01:56

I'm very angry with the data bundles from MTN

I bought the MTN ONE DAY UNCAPPED DATA BUNDLE for R40.After then,I was told to activate the bundle by dialing *141*5#,in which I did.Unknowingly in order for me to activate that bundle, there must be some airtime in the phone.When I activated the bundle as I didn't have airtime and didn't know that I needed to have airtime to activate,I got the responee saying failed to activate bundle.I started Googling why and only came to realise that I needed some airtime when activating the bundle. So I bought some airtime,when I dial *141*5# now it only had an option for me to deactivate the bundle, in other words it has already been activated.So I thought its all good now,bt only to realise that the airtime is the one being used up.Now stressed, I tried deactivating and reactivating the bundle,bt when I reactived the bundle it said you have nt purchased any uncapped data...I know R40 is little to most of you,but I'm still a student and that R40 I got it very hard, I don't even know when I'm gonna get it again... Please MTN,we are really affected down here.

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Replies (1)
MTN South Africa
MTN South Africa's reply22 Nov 2015, 08:21
Official
Hello ZieKhoza ,

Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that you do not need to have airtime in your phone to activate the 24 hour unlimited data bundles. Kindly contact 173 customer care same time when you experience a problem with any services on your phone.The R40.00 has been credited back to your account.

Regards
Nompumelelo
REQ:***