1 reviews | Active since Oct 2017
I m so not happy with Mtn stores in Mall at Carnival
I went to open a 24 month contract in Mtn Mall@Carnival and was assisted by Rodney. I wanted a Huawei P10 lite and was suppose to pay R250 a month to my surprise they debiting R488 a month and when I call Mtn to query about this they taking me from pillar to post. Rodney doesn't even get back to me when I call him it's been 2 weeks now.. MTN ARE CROCKS
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Carnival mall Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team
Thank you for your post,
We acknowledge the receipt of your complaint and apologise for the inconvenience experienced.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to Carnival mall Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
Mike Ramaboka
Complaints Management Team