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Njabulo N

1 reviews | Active since Dec 2015

29 Dec 2015, 14:11

I'M ****ED OFF

ON 2015/11/05 I RECEIVED 5 OFFENCIVE TEXT MSSGs BASED ON THE ARGUMENT THAT I HAD WITH THE MOTHER OF MY CHILD. THE SENDER WAS MTN 686 OF WHICH IS THE NUMBER THAT SENDS ME MTN PROMO MSSGs OR MSSGs REGARDING MY MTN CONTRACT INFORMATION, I CALLED 173 TO WANTING CLARITY AS TO HOW IS THAT POSSIBLE... I WAS TOLD THAT THOSE PERSONAL MSSGs WERE SENT FROM MTN ONLINE SERVICE THAT YOU REGISTER TO AND YOU CAN SEND 5 TEXT MSSGs TO PEOPLE PER DAY. IT DOES NOT IDENTIFY THE REAL SENDER WHEN I WANTED TO KNOW AS TO WHO THE SENDER IS I WAS TOLD TO GO AND OPEN A CASE FOR *****. WHAT ***** BECAUSE THIS IS A SERVICE OFFERED BY YOU OPENED TO ANY MTN USER TO UTILISE?... ON 2015/12/28 I RECEIVED 5 AGAIN ON 2015/12/29 I RECEIVED ANOTHER ALL BASED ON THE SAME PERSONAL ISSUES BUT MTN IS FAILING TO IDENTIFY THE SENDER TO ME WHEREAS IT'S THEIR SERVICE. IMPROVE YOUR SERVICE ESPECIALLY THE IDENTIFICATION PART OR ELSE GET AWAY WITH IT, IT'S **** USELESS

0
Replies (1)
MTN South Africa
MTN South Africa's reply31 Dec 2015, 15:35
Official
Hello nj.oscar,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly note that MTN has a confidentiality agreement with each and everyone of it's clients and we cannot breach our contract or agreement unless given an order from the Magistrate's Court.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***